Senior Systems Engineer

• SCCM
• VMware
• Hyper-V
• Exchange 2010 / 2016
• O365
• Scripting & Automation

Manage and maintain SCCM environment.  Build and deploy software packages enterprise wide.  Create and run custom reports via SCCM, Active Directory, Exchange and GoverLan.  Build virtual machines on VMware.  Develop various scripts to automate tasks and simplify operations.  Assist other acquired entities under UHG / Optum umbrella with SCCM.

• Design and deploy Windows 10 Upgrade task sequence and push to over 4,000 endpoint in tri-state area.
• Identify and resolve major Windows 10 Upgrade roadblocks in NY and NJ.
• Build and deploy Office 2016 Upgrade task sequence, utilizing Office Customization Tool and advanced scripting to remove old versions of Office.
• Package and deploy EMR upgrade and prerequisites enterprise wide.
• Introduce a modern backup solution to the enterprise which resulted in less administrative effort, streamlined backups / restores and lower TCO.
• Implement Patch My PC Enterprise for 3rd party software compliance patching and base application builds.

"Hands On" Director of Technology

• Hyper-V
• Veeam
• 3CX
• Cisco Meraki
• Exchange 2016

Build and configure Hyper-V environment. Virtualize all physical servers into Hyper-V environment. Maintain Exchange 2016 servers throughout the migration from Office 365 to on-premise. Configure DAG / exchange database replication. Formulate emergency closure policies and procedures. Customize the network / critical infrastructure monitoring system. Investigate and implement an alert management system. Oversee and maintain the security cameras to ensure adequate coverage. Troubleshoot, repair, and correct software complications during deployment and installation.

• Improved troubleshooting processes by deploying a help desk ticket system.
• Ensured order accuracy by serializing warehouse and inventory information.
• Saved $85K by using open source software.
• Reduced expenditures and man-hours by $6.5K annually by migrating to a new credit card processing software.
• Created policies previously not in place that were critical to the business continuity plan and alert management system.
• Achieved PCI compliance for site.

Sr. Systems Engineer

• VMware
• SCCM
• O365
• Tier 2/3 Support
• HP
• EMC

Supervised and maintained a heavy VMware environment. Deployed IE11 company-wide to 19k users and 300+ servers. Managed and led the local help desk. Refreshed equipment, archived and backed up data, deployed iPads into use, and built SCCM images.

• Resolved end-user questions and concerns by providing nationwide Tier 3 support.
• Led the New York and national O365 rollout and provided VIP support for New York Operations.
• Planned, designed, and implemented the infrastructure encompassing WAN provider(s), routers, switches, fibre runs, wireless access point placement, server deployment and/or consolidation for four large warehouses that did not previously exist.
• Streamlined group policies, consolidated active directory, and decommissioned / re-purposed EOL 2003 servers.

Sr. Systems Administrator

• VMware
• Exchange Server
• Cisco
• Aruba
• Dell
• SCCM

Managed and maintained physical and virtual environments and systems. Installed and configured Microsoft SCCM 2012 for district-wide system management, app deployment, and imaging.

• Transitioned the district from a physical environment (Exchange 2007) to a virtualized one (Exchange 2010); supported the new environment by upgrading Cisco Unity and RightFax and implementing a DAG and CAS array.
• Consolidated six physical to three virtual domain controllers, four physical and one virtual DHCP server, and other mission critical servers supporting the virtualization.
• Troubleshoot issues for four buildings, 600+ faculty and staff members, 2100+ students, 1500+ computers and other devices, 20 physical servers, 45+ virtual servers, 50+ managed Cisco devices, and numerous multimedia devices.

Co-Owner / Solutions Architect

• Managed Services
• Customer Service
• Dell
• Backup & Recovery
• Technical Support
• Sales
• Hardware

Sold and supported computer hardware, software, computer networks, and web design. Oversaw all facets of the business encompassing customer service, sales, purchasing, accounting, human resources, and marketing. Assembled and installed computer systems, servers, workstations, networks, and peripheral hardware.

• Ensured new junior network administrators were properly trained on company policies and procedures.
• Secured deals by negotiating pricing and developing lasting vendor relationships.
• Resolved inquiries, issues, concerns, and problems that arose from customers.

Systems Administrator

• VMware
• Consulting
• Managed Services

Supported residential and corporate clients facing problems with their desktops, laptops, servers, and networks. Maintained in-house servers, computers, networks, and co-location servers. Developed cost-effective backup and recovery methods. Established fault tolerance at client locations while staying within budget.  

• Utilized proven written and verbal communication skills to build lasting client relationships.
• Increased customer satisfaction and ensured service level agreements were met.
• Partnered with clients including Nikon, SamAsh Music, Northfork Bank, Stony Brook School, and Knox School.

Network Administrator / IT Manager

Monitored and directed LAN support and administration. Introduced comprehensive and highly-effective security measures incorporating firewalls, antivirus systems, and spam filters. Created and implemented an effective disaster recovery program. Configured the fault tolerance and backup jobs on servers. Checked event logs, identified potential issues, and took immediate action to correct the problem.

• Maintained and implemented WAN for 400+ users in the regional offices.
• Maximized end-user satisfaction by troubleshooting and resolving issues promptly.
• Led and directed six IT personnel, ensuring exemplary performance and customer service at all times.
• Upgraded all NT4 servers to Windows 2000 or Windows 2003 servers.
• Identified and prevented two malicious attacks on the company web server.
• Improved efficiency and reduced labor costs by introducing the Software Update Server (SUS).
• Supported the active directory domain comprised of four domain controllers, three exchange servers, one web server, one SUS server, one terminal server, one file / print server, and two SNAP servers.
• Developed two ghost servers from the ground up; implemented RAID 1 and configured SCSI drives.

BS, Business Management

• Student

AA, Liberal Arts & General Studies

• Student